How can I dispute a transaction or close my MacPass account?
Posted on January 26th, 2024
Call the MBA Customer Service Center at (906) 643-7600.… Read More What if my vehicle information changes?
Posted on January 26th, 2024
Sticker tags are not meant to be moved from vehicle to vehicle. You can request a new sticker tag ($1) for your vehicle by visiting the Mackinac Bridge Customer Service Center or accessing your account online. If your account information is incorrect, you can change it by contacting MacPass Customer Service at (90… Read More How can I make deposits on my MacPass account?
Posted on January 26th, 2024
You can log into your account to make a one-time payment or set your account up so that deposits automatically take place by selecting Online Payment, Auto Rebill and setting up auto rebill.
Deposits can be made in the lanes using cash or credit card, online using your credit card or your bank checking account inform… Read More Can I get a receipt when I use my MacPass through the lanes?
Posted on January 26th, 2024
No, when using your MacPass a receipt is only provided if making a deposit into your account. All transactions can be seen by accessing your account online, monthly statements, mobile app, or stopping into the Mackinac Bridge Customer Service Center.… Read More I sometimes pull a camper or trailer with my vehicle. Can I still use my tag?
Posted on January 26th, 2024
Yes, your MacPass tag can be used when pulling a trailer, but you will not get a discount. As you pull out of the lane, axles are counted and charged accordingly. Note: Prior to leaving the lane the Patron Fare Display will show $4.00 but after the axles are counted you will be charged for the actual number of axles on your v… Read More Do I need to stop at the toll booth if using a MacPass tag?
Posted on January 26th, 2024
Though you do not have to come to a complete stop at the toll booth, there will still be a gate. In addition, the Mackinac Bridge staff would appreciate it if you slowed down and drive though cautiously watching for our staff working in the toll lanes.… Read More Do I need a MacPass tag for each vehicle?
Posted on January 26th, 2024
Yes, you must have a MacPass tag for each vehicle. MacPass tags must be placed on the inside of your windshield just below the rear-view mirror to work most efficiently. MacPass are not allowed to be moved from one vehicle to another. You can have multiple tags on your account, and you will be required to enter individ… Read More How can I get a MacPass tag?
Posted on January 26th, 2024
You can order MacPass tags by accessing your MacPass account online. After logging in, select Order MacPass. If you do not have an account, you can sign up for a new account here. You can stop at the Mackinac Bridge Customer Service Center 24/7 to take care of all your MacPass business.… Read More How do I log into my MacPass account if I don’t have a username and password?
Posted on January 26th, 2024
If you do not have a username and password, visit https://macpass.mackinacbridge.org and select Activate Web Access. You will be prompted to enter your account number, and email address associated with your account. You will then receive an email that will allow you to set up a username and password for your accoun… Read More How do I log into my MacPass account?
Posted on January 26th, 2024
You can log into your account by visiting https://macpass.mackinacbridge.org. You must have a username and password to get logged in.… Read More